- Bug / Issue
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BUG / ISSUE
The firmware 2.0.3 is in fact a great update and has been very long awaited by thousands of customers, as it was demonstrated by the high overload that Canon servers suffered few hours after it was announced to be available for download.
But a day after its release, there are lot of reports telling an issue related to the new Audio functionality not being registered properly in Custom modes.
Below are few of those reports:
“No audio in C modes unless I set my audio levels in one of the “creative” modes (M, Av, Tv, ) first and then go into my C mode of choice. Kinda defeats the purpose of having a C mode if I have to go to another mode first…”
“I have found the same thing. It only seems to work if you move from one of the other creative modes to a Custom mode. If you turn the camera OFF, then go to a Custom mode, turn the camera back ON, and then try to record Manual audio, you will get signal levels on your meters, but no audio is recorded.”
Probably if video/movie professionals had been given the firmware to test months ago, this bug would have been picked-up and other very easy features could have been suggested for inclusion:
- Option to have histogram overlay whilst actually recording
- Have audio meters showing whilst recording
- Easier/quicker way to change audio levels
We really hope Canon solve it soon. And also add some of the above suggestions too, why not? They are completely possible, just like AutoISO limits.
But the most important now is to fix this problem.
We encourage all customers to report this bug/issue to Canon.
It has to be fixed because custom modes are VERY important and even essential for professionals who use the 5D Mark II on a daily basis.
Just imagine you make all your settings and register them in a Custom mode, like most users and professionals usually do. Then after turning ON the camera you select your Cx mode and start filming, but after you finish your work you notice there is no audio on the footage! It is not normal.
Report this problem. We all need it fixed.
You can Contact Canon by phone or email (we strongly suggest to call Canon if you are in USA or Canada):
- USA: 1-800-828-4040
- CANADA: 1-800-OK-CANON (1-800-652-2666)
- USA e-mail Support