CANON: WHAT IS GOING ON?

September 1, 2009

Campaigns, EOS 5D Mark II, Special Info

Edit: Please also check next post  Canon: What is going on? (2)


In the light of the 7D having the features we all (owners of 5D Mark II) want and NEED,  we will say this very clear this time:

 

1- Canon DID have a Firmware with “full manual control” for the 5D Mark II since many months before their release on June 2009. Actually, the firmware was created around end 2008. So the statement about “big engineering efforts” to bring full manual control to customers due “popular demand” is NOT true, is a farce.

The only truth is that they already had it, and the demand was HUGE. So they decided to give it to customers (after improving the unofficial firmware a bit, to give more accuracy on settings and ease of use)

2- Canon ALREADY has 24/25p firmware for 5D Mark II, it was tested in many productions since months ago.
It seemed it needed to be improved though.

1 & 2 are something that some few more people do know for a fact.

NOW, WE SHOULD ASK CANON :

- Are you still “listening to customers”?
What about all the cinematography/videography market that invested in 5D Mark II and Full Frame expensive lenses?

What about the so long requested 24/25p and some other (very possible) improvements?
And the HIGHLY needed 29.97 instead of the current non-standard 30.00?

- Even more, what about a 720p option, that could help so many customers/professionals a lot in many jobs, which would also extend the current recording time limit (which is in fact a 4GB file size limit)?

- Are you going to offer 24/25/30 at Full HD (1080p) and HD (720p), and even 60fps at VGA (640×480) in a $1,000 cheaper, cropped sensor camera and forget everything you achieved in the market with the 5D Mark II and all your customers?

- Or are you going to put more efforts and improve the 5D Mark II Firmware too ?

The full manual control was publicly released due the HUGE demand and popularity, it was a convenient move in business terms.
If we all (community around the world) hadn’t requested it by every possible way, it could have probably been never released (officially, cause it was already “there”).

- Canon should take care of customers loyalty, even for a matter of business.
So many responses given by tech support when asking about manual control were kind of joke, completely unprofessional, like some statements in the original 5D Mark II White Paper (removed from 5D MK II webpage after a while)

- If Canon does not improve 5D Mark II, we are getting used to be treated VERY unprofessionally, with silence as answers to our questions/request, or with responses that say nothing but “we can not tell anything about what Canon is or is not going to…”

- Customers of a professional camera and professional line of lenses, investing thousands of dollars in Canon equipment deserve respect, good customer service, attention, and clear answers to their inquiries and requests.

We are not talking about a $200 camera, but a $2,700 body-only camera…

- Magic Lantern Project team has proven to be more efficient and creative in few months, than Canon with all their resources in a much longer period of time.

So, WHAT IS GOING ON CANON? ARE YOU STILL LISTENING TO THOUSANDS OF CUSTOMERS AROUND THE WORLD?

We are tired of being a kind of toys in the business topic.
In the facts, customers are EVERYTHING for a company. Without customers’ purchases and loyalty, the company will not survive.

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